Frequently Asked Questions (FAQs)

We're here to answer any questions you might have about our products and services. Below, you'll find answers to our most common inquiries. If you need further assistance, please don't hesitate to contact us.

About Our Products

What type of marble are your sinks made from, and where does it come from? Our sinks are handcrafted from high-quality natural marble in the İscehisar Marble Organized Industrial Zone in Afyonkarahisar, Turkey. This region is home to some of the world's finest marble quarries.
What are the advantages of your marble sinks? Our marble sinks stand out for their timeless elegance, unique veining, durability, and their ability to add a touch of luxury to any space. Each piece is unique, adding artistic value to your living area.
How durable are your sinks, and are they suitable for daily use? With proper care, our marble sinks are incredibly durable and suitable for daily use. As marble is a natural stone, care should be taken to avoid scratches or stains, but with appropriate maintenance routines, they will retain their beauty for many years.
How do I care for my marble sink? For cleaning marble sinks, you should use soft, non-abrasive cleaners and cloths. Avoid acidic or harsh chemical products. You can find detailed care instructions on our [Link to Care Guide Page] page.
Are your products covered by a warranty? Yes, our products are covered by a warranty against manufacturing defects for a specific period. For detailed information on warranty terms and duration, please visit our [Link to Warranty Policy Page] page.

Customization and Design

Can I customize my sink? Absolutely! We specialize in customized marble sink designs. We can personalize many features, such as size, shape, marble type, and edge details, to match your needs and preferences.
What is the process for ordering a custom design? For custom design orders, please contact us. After discussing your needs and expectations, we will provide you with a tailored quote and a design draft. Production will begin upon your approval.
What is the production time for custom orders? The production time for custom orders varies depending on the complexity of the design and our current workload. It typically ranges between [X-Y weeks]. An estimated delivery time will be provided upon order confirmation.

Ordering and Delivery

How can I place an order? Individual customers can place orders by Browse our collection on our website or by filling out a custom order form. Interior designers and construction companies should contact our sales team directly for special project inquiries.
What payment methods do you accept? We accept major credit cards (Visa, MasterCard, Amex), debit cards, and some digital payment platforms (PayPal, Apple Pay, Google Pay). Bank transfers are also available for larger orders. For more details, please see our [Link to Payment Policy Page] page.
Do you ship your products to the USA? Yes, we ship our products worldwide from our factory in Turkey, including to the USA. We also have an office in the USA.
What are the shipping costs and delivery times? Shipping costs vary depending on the product's size, weight, and delivery address. Delivery times depend on the destination and shipping method. Estimated shipping costs and delivery times will be provided during your order or quotation phase.
What should I do if my product arrives damaged? When you receive your product, please inspect the package carefully in the presence of the delivery person. If you detect any damage or defect, you must have the delivery person make a damage report and refuse delivery, then immediately contact our customer service. We are not responsible for damages to products accepted without a damage report.

Returns and Exchanges

Can I return or exchange my product? Yes, for general products, you can request a return or exchange within 14 days from the delivery date. However, return and exchange conditions for customized products differ and are generally only accepted in cases of manufacturing defects or shipping damage (provided they are reported within a specific timeframe). For detailed information, please visit our [Link to Return and Exchange Policy Page] page.

For Corporate Clients (Interior Designers & Construction Companies)

Do you offer special pricing or services for interior designers and construction companies? Yes, we offer special services for our corporate clients, including project-based pricing, bulk purchase discounts, and a dedicated account representative. We are happy to develop custom solutions for your projects.
Can you provide samples for large projects? We can assist you with providing samples for your large projects. Please contact our sales team with your project details.

Contact Us

How can I contact you? You can reach our customer service by phone at [Phone Number] or by email at [Email Address]. You can also send us a message through our [Link to Contact Page] on our website.
What are your business hours? Turkey Office & Factory: Monday - Friday: 09:00 - 18:00 (GMT+3), Saturday: 09:00 - 13:00 (GMT+3). Sunday: Closed. USA Office: 24/7 Support (aymarbledesign@gmail.com). Phone Support: Weekdays 09:00 - 17:00 (EST/PST).